Skip to content Reliable Technical Support
Get expert help to resolve issues quickly, keep systems running, and maximize uptime.
At ZTR, support doesn’t end at installation, it starts there. Our Technical Support Services are built to keep your systems operating at peak performance with fast, knowledgeable assistance from the people who built the technology. Whether you’re facing an urgent issue, need help with configuration, or have questions about system behavior, our team is here to help.
We support the full ZTR product line across locomotives, railcars, and MOW equipment, ensuring your teams always have the right answers when it matters most.
Why Choose ZTR for Technical Support?
ZTR products are backed by the same experts who design and engineer them. That means faster diagnosis, accurate guidance, and minimal downtime. We don’t rely on scripts, we troubleshoot with purpose, precision, and a deep understanding of your operating environment.
Key Benefits:
Talk to the team that built your system
Dedicated support to keep your operations on track
From firmware to field hardware
Phone, email, remote session, and ticket portal
Guidance that empowers your team for future issues
Support across time zones and borders
Key Features
Our support is designed to deliver clarity, resolution, and confidence.
Quick identification and resolution of faults
Real-time diagnostics and updates, wherever you are
Support for updates, patches, and compatibility
Assistance with setup, changes, and fine-tuning
Seamless handoffs to engineering teams for complex issues
Access to manuals, guides, and step-by-step resources
Our support doesn’t stop at fixing problems,we help prevent them. By understanding your application, environment, and goals, we offer practical guidance that improves reliability and minimizes repeat issues. Think of us as an extension of your team.
How It Works
We make it easy to get help—anytime, anywhere. Our technical support is available 24/7 to ensure your operations stay on track.
Contact us in the way that’s most convenient for you:
Call
U.S. & Canada: +1-855-724-5987 (855-RAIL-ZTR) International: +1-519-452-1233
Our specialists will assess your request and respond quickly with guidance, troubleshooting steps, or a request for more information.
We work with you until the issue is resolved. If needed, we escalate to engineering and provide documentation or preventive recommendations post-resolution.
Need Help Now?
Get in touch with our support team and get your operations back on track.
